H.R. 10036 — Constituent Services Impacts of Federal Workforce Firings Act

This section states findings that federal reductions in force may disrupt constituent services at agencies, increasing backlogs, lengthening processing times, and reducing access to in-person or telephone assistance. It notes particular risks for high-volume agencies handling Social Security, veterans benefits, immigration services, tax administration, and disaster assistance, and states that such reductions may impair congressional casework responses.

This section directs the Comptroller General to conduct a study examining the effects of reductions in force on federal agencies’ constituent services, including changes in processing times, backlogs, statutory deadlines, error rates, employee workload, mitigation strategies, and congressional casework responsiveness. The Comptroller General must consult with affected agencies, the Office of Personnel Management, and labor unions, and submit a report with findings, agency-specific impacts, and policy options to the House Committees on Oversight and Government Reform and Education and Workforce and the Senate Committees on Homeland Security and Governmental Affairs and Health, Education, Labor, and Pensions within 18 months of enactment, with the report made publicly available on the GAO website.